Privacy & cookies

Your privacy is important to us. We have obligations to protect your data under GDPR regulations and you, as the data subject, have rights, including the right to be informed. That means we need to let you know about the ways in which we collect and use your data, how it is stored and who we share it with. Please read this privacy policy carefully before you use our website. By using our website, you confirm that you accept this privacy policy and will comply with it. If you do not agree to this privacy policy, you should not use our website.

How we use your data

This privacy statement explains the personal data Chat Automation Ltd (‘Chat Automation’) collects and processes, how we process it and for what purpose. Please read the details below that provide additional relevant information. This statement applies to the interactions Chat Automation has with you using the methods listed below, as well as other methods that display or link to this statement.

Website Hosting

We use a third-party service, GoDaddy to host our website. As is true of most websites, we gather certain information automatically through your use of the Site. This information may include Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring or exit pages, the files viewed on the Site (e.g., HTML pages, graphics, etc.), operating system, date/time stamp, and clickstream data to analyse trends in the aggregate and administer the site, this data is saved into server logs. For more information, please visit GoDaddy’s Web Hosting page

Usage Tracking

When someone visits www.chatautomation.cool, we use a third-party service to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information does not identify anyone and we don’t use any method that would allow ourselves or our partners to work out the identities of those visiting our website. If we do want to collect personally identifiable information through our website, we will be upfront about this. We will make it clear when we collect personal information and will explain what we intend to do with it.

If you email us

For individual emails, we use a the third-party service, that of Microsoft 365, to receive your emails. As with most email services this comes with a level of risk. For more information on security surrounding this service, please visit Microsoft’s Trust Center. We will also monitor any emails sent to us, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send is within the bounds of the law.

If you call us

We use mobile phones over a variety of networks to receive and handle calls. There is no recording used with this service.

If you contact us via Social Media

We post out to social media platforms such as LinkedIn, Facebook, Twitter, Instagram, WhatsApp etc. If you send us a private or direct message via social media the message may be stored by the social media platform. Please refer to the social media provider's privacy policy for more details.

Sales Contacts

We use a third-party service, Hubspot, as a sales management tool to help us monitor the progress of initial client contacts and sales. When we receive communication about new clients or projects either via email, phone or from the website, we add all information into Hubspot. For more information about Hubspot’s data privacy visit Hubspot's Privacy documentation.

Our commitment to GDPR

Chat Automation welcomes GDPR as an important step forward in streamlining data protection requirements across the EU, and as an opportunity for Chat Automation to strengthen our commitment to data protection. GDPR requires a partnership between Chat Automation and its customers in their use of our platform and our services. We aim to comply with all GDPR regulations and have updated our services and documentation to help support us and our customers. We will continue to monitor GDPR and update as the new laws come into effect.

Your Rights

GDPR outlines the following rights for the individual:

The right to be informed
The right to access a copy of their personal data
The right of rectification
The right of erasure
The right to restrict processing
The right to data portability
The right to object

Rights in relation to automated decision making and profiling

This privacy notice acts as our method for keeping you informed, along with updates delivered via email when required. You will also find information on how you can access, change or delete your information. At this time we do not use any automated decision making or profiling so you will find no information on this. You also have the right to access, edit and delete this information should you so choose. If you would like to request the information we hold about you is deleted, please contact info@chatautomation.cool

Access or changes to personal information

You have the right under GDPR to request a copy of your data which we hold, the rectification of that data and the erasure of that data. If you would like to request any of these actions please contact info@chatautomation.cool

Security Breaches

In the event that we discover or suspect a data breach, we will notify you as soon as we are able to provide sufficient information as to the nature and extent of the breach. The notice will include, where available at the time of sending, the following:

The dates and times of the security event, the details of the event (including description of the data involved in the event and facts of the event), the steps we are taking or planning to take to remedy or mitigate the vulnerability.

Changes to Privacy Terms

We keep our privacy notice under regular review. This privacy notice was last updated on 08.11.2023.

Contact Us

If you have any questions or complaints about our privacy policy then please refer to our contact page

Cookie Policy

This Cookie Policy explains what cookies are and how we use them. You should read this policy to understand what cookies are, how we use them, the types of cookies we use i.e, the information we collect using cookies and how that information is used and how to control the cookie preferences. For further information on how we use, store and keep your personal data secure, see our Privacy Policy. Your consent applies to www.chatautomation.cool

What are cookies?

Cookies are small text files that are used to store small pieces of information. The cookies are stored on your device when the website is loaded on your browser. These cookies help us make the website function properly, make the website more secure, provide better user experience, and understand how the website performs and to analyse what works and where it needs improvement.

How do we use cookies?

As most of the online services, our website uses first-party and third-party cookies for a number of purposes. The first-party cookies are mostly necessary for the website to function the right way, and they do not collect any of your personally identifiable data.

The third-party cookies used on our websites are used mainly for understanding how the website performs, how you interact with our website, keeping our services secure, providing advertisements that are relevant to you, and all in all providing you with a better and improved user experience and help speed up your future interactions with our website.

What cookies do we use?

Google Analytics is used throughout the www.chatuatomation.cool webpages. For more information on how Google Analytics collects and uses website data, please refer to their cookie policies: https://www.google.com/policies/privacy/partners/. Should you wish to opt out of Google Analytics, please visit https://tools.google.com/dlpage/gaoptout/

How can I control my cookie settings?

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org.

To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout. Data privacy has always been of the highest importance for Chat Automation and we will always remain open and transparent with our processing of your personal data.